“At the end of the day, what any business really wants to know is much more than “Did learning occur?”; it wants to know “Did any of this make a difference?”
Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning, and Performance
By Marc Jeffrey Rosenberg, David Holcombe, John Larson
Acho que é das coisas mais nobres que um formador pode almejar. Será que os professores pensam o mesmo?