Em poucas palavras:

By | 13 de Junho de 2006

Usability: “If users need training to use our systems, we aren’t meeting their needs.”

Casey Bisson’s

“Designing an OPAC for Web 2.0

Por isso inventou um OPAC dentro de um blog!
Via: LITA Blog

PS: “Findability” ? Tear down the silo walls!