#ilfa2009: Improving Customer Service

By | 25 de Agosto de 2009

KAROLIEN SELHORST (Vlissingen Public Library, Netherlands)

Biblioteca Municipal de Vlissingen na Zelândia (de onde vem a Noza Zelândia!)

Aim to be where users are via Library 2.0 / Be where users go

How? KM facilitated by Web 2.0 = ? Social KM ?

Internal KM by Internal Wiki,