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#ilfa2009: Improving Customer Service

Publicado por Julio Anjos em 2009, 25 de Agosto

KAROLIEN SELHORST (Vlissingen Public Library, nike air max 2016 Netherlands)

Biblioteca Municipal de Vlissingen na Zelândia (de onde vem a Noza Zelândia!)

Aim to be where users are via Library 2.0 / Be where users go

How? KM facilitated by Web 2.0 = ? Social KM ?

Internal KM by Internal Wiki,

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